Standard Plan

Standard
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  • Resolution of issues with acceptable response times.
  • Troubleshooting the implemented solutions, as long as they are aligned with the initial scope.
  • Telephone, electronic and platform access with support agents

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    Silcon provides maintenance on the technical support services acquired by the client or on his behalf, during the period for which the applicable fees have been paid. Support and Maintenance services vary depending on the product (s) purchased or applications developed.

    All plans cover:

    Call and mail support
    Operating systems updates
    Preventative maintenance
    Vulnerability and risk management
    Remote support

    Do you want to now more about our plans?
    Our plans are adjustable to ensure your success