Technical Support
We are committed to providing quality support that will allow you to ensure the continuity of the implemented solutions and to make complementary improvements.
OUR TECHNICAL SUPPORT PLANS
Accessible according to your objectives
- Troubleshooting with acceptable response times.
- Management of problems in the implemented solutions, as long as they are aligned with the initial scope.
- Telephone, electronic and platform access to support managers.
- Problem solving with ideal response times.
- Ideal equipment management with operation and continuity.
- Telephone, electronic and platform access to support managers.
- Assignment of a technical support representative.
- Problem solving with preferential response times.
- High level equipment management with preventive maintenance.
- Telephone, electronic and platform access to support managers.
- Assignment of a technical support specialist representative.
- Quarterly technical optimization reviews.
Silcon provides maintenance on technical support services purchased by or on behalf of the customer for the period for which the applicable fees have been paid. Support and Maintenance services vary depending on the product(s) purchased or application(s) developed.
All the plans include
Outline for your business to succeed
01. Analysis
We identify their problems, their causes and the size of the opportunity. Always in conjunction with the process owners, with whom we agree on the tools and solutions to be implemented.
02. Design
We develop the product backlog with the users, prioritizing in a way that responds to their needs and meets stakeholders' expectations.
03. Implementation
When solutions are developed, they are tested, validated and adjusted in conjunction with the end user to ensure that problems are solved in the most optimal way.
04. Documentation
We design manuals that explain how to use the implemented tools, useful to reinforce users' knowledge and train new personnel.
Let us know your inquiry
You can also call us at:
COSTA RICA
MEXICO
